Returns & refunds
Every MiraPocket photo book is personalized and printed to order for you. That changes how returns work compared with an off-the-shelf product, so please read this page before ordering.
Personalized goods and change-of-mind returns
Because your book is made to your specification — with your photos, your text, and your chosen design — it cannot be resold to anyone else. For that reason, we are unable to accept returns or offer refunds for change of mind, for example if you no longer want the book, ordered the wrong design, or are unhappy with a photo you chose, except where required by applicable law.
Changing or canceling an order
If you spot a mistake after ordering, email support@mirapocket.com as soon as possible with your order number and what needs to change. If printing has not yet started, we will do our best to amend or cancel the order and refund you in full. Once your book has gone to print, we can no longer change or cancel it.
Damaged, defective, misprinted, or incorrect books
If there is something wrong with your book that we are responsible for, we will make it right at no cost to you. This includes:
- Damage in transit — for example a bent cover, crushed corners, or torn pages.
- Printing or binding defects — for example marks, smudges, color banding, missing or duplicated pages, or pages out of the order you set.
- The wrong item — a different design, or a book that does not match the preview you approved.
Email support@mirapocket.com within 30 days of delivery with your order number and clear photographs of the problem and, for transit damage, the packaging it arrived in. In most cases you will not need to send the book back. We will offer you either:
- a free reprint of the same book, shipped to you at no charge, or
- a full refund to your original payment method.
Refunds are issued within 14 days of us confirming the outcome. Depending on your bank or card issuer, it may take a few additional days for the money to appear on your statement.
What is not covered
We print exactly what you approve in the live preview, so we are unable to reprint or refund for issues that were visible in the preview or caused by the files you uploaded, including:
- spelling mistakes or incorrect names, dates, or other text you entered;
- photos uploaded in the wrong order, or the wrong photo chosen;
- blurry, pixelated, dark, or low-resolution results caused by the quality of the original image;
- cropping that was shown in the preview.
Colors on screen and in print can never match exactly; minor differences between the preview and the printed book are normal and are not a defect.
Your legal rights
Nothing on this page limits any rights you have under applicable consumer protection law. Where the law where you live gives you rights that go beyond this policy, those rights apply.
Questions
If you are unsure whether your situation is covered, email support@mirapocket.com or use our contact page. We would rather answer a question first than have you left with a book you're not happy with.